Shipping Policy
CILUCCI
SHIPPING POLICY
Free Shipping
We are pleased to offer free shipping on all orders placed through our store.
Order Processing
All orders are processed and prepared from our logistics centers.
Orders are processed from Monday to Friday, excluding weekends and holidays.
Preparation and processing time can vary between 1 and 3 business days before the order is shipped.
During periods of high demand, special promotions, or holiday seasons, processing times may be slightly longer.
Modifications and Cancellations
Once an order is placed, we begin processing it automatically to ensure quick delivery.
For this reason, we cannot guarantee modifications or cancellations once the order has been confirmed.
If you need to modify any delivery details, we recommend contacting us as soon as possible via:
Estimated Delivery Times
Once the order has been shipped, the estimated delivery times are as follows:
• Spain: 7 to 14 business days
• Europe: 7 to 14 business days
• United States: 7 to 15 business days
• Canada: 7 to 16 business days
• Central America: 10 to 25 business days
• Australia and New Zealand: 10 to 26 business days
• Rest of the world: 11 to 30 business days
These times are estimates and may vary due to external circumstances beyond our control, such as customs processes, weather conditions, high logistical demand, or delays by transportation companies.
Exceptional Delays
In exceptional cases, delivery may require a longer period than usual.
Some international shipments may take up to 40 business days to be delivered.
If you experience a significant delay, our customer service team will be available to assist you.
You can contact us at:
Order Tracking
Once your order has been shipped, you will receive an email with the corresponding tracking information.
You can use this tracking number to check the status of your shipment at any time.
Delivery Address
It is the customer's responsibility to provide a complete and correct shipping address when placing the order.
CILUCCI will not be responsible for delays or incidents caused by errors in the address provided by the customer.
If an order is returned due to an incorrect or incomplete address, the costs arising from the new shipment may be borne by the customer.
Lost or Damaged Orders
If you believe your order has been lost in transit or arrived damaged, you must contact us as soon as possible so that we can investigate the incident with the corresponding transport company.
To do this, you can write to us at:
Customer Responsibility
Once the order has been delivered to the address indicated by the customer, responsibility for the product transfers to the recipient.
We recommend checking the package condition at the time of delivery and notifying us of any incidents as soon as possible.
Contact
For any inquiries related to shipping, order tracking, or logistical incidents, you can contact our customer service team: